Shipping & Returns
We offer the fastest shipping hassle free returns.
Standard shipping is generally free for all True Company orders of $49 or more! Free shipping is sometimes offered by True Company as part of promotional events with certain purchase requirements. True Company reserves the right to change, correct or update its shipping policy at any time, without notice.
Purchases are shipped from our warehouse in California and are scheduled to arrive within 2 - 10 business days from receipt of your order. For an additional charge per address, we can expedite delivery by Federal Express to most destinations in 4 business days (processing time included).
Shipping Rates:($2.99 for orders between $0 - $50,000 within the United States of America and $25 for orders of 0 - 20lb for international.
Standard Delivery Options for PO Box/APO/FPO
True Company ships to PO boxes, APO and FPO addresses through SmartPost: a joint partnership between FedEx and the USPS. Packages are initially handled by FedEx and then are taken to their final destination by the USPS. Please note that this service may be tracked up to the point that the USPS assumes the delivery and not beyond that point. Please add a few extra days for delivery to PO Boxes, APO and FPO Addresses plus two additional days for order processing.
For an additional fee, True Company can provide Express Delivery by Federal Express to most destinations. (Orders received by 3 p.m. ET Monday through Thursday arrive in two to three business days; orders placed Friday and Saturday will arrive on the following Wednesday or later.)
For an additional fee, we will provide Overnight Delivery by Federal Express to most destinations. If you have questions about the availability of overnight delivery to your shipping location, please check with customer service. (Orders received by 3 p.m. ET Monday through Thursday arrive in two business days; orders placed Friday and Saturday will arrive on the following Tuesday.)
Federal Express and United States Postal Service are the premier delivery services for True Company. However, some orders may be shipped by alternative carriers. For more information, please call our order department at 1-800-205-5184
True Company accepts orders with International billing addresses from certain countries. Please visit the checkout process to see if your country is included. If you wish to ship an order internationally, please review our international portal at ??? for a list of countries that accept eCommerce orders.
True Company Products that are Out of Stock
True Company does not use a back order system for our products. We apologize for the inconvenience this may cause our clients. If your item is out of stock, you will be contacted to discuss other alternatives for ordering.
True Company Shipping Promotions
Free Shipping promotions do not apply to Alaska, Hawaii or Puerto Rico.
- We offer a 100% Satisfaction Guarantee or your money back. Please contact us for return Requests.
- Return Policy Does Not Apply to Products Purchased with a discount code
Please Watch This Short Video for More on Our Shipping & Return Policies