Terms
True Company Terms and Conditions
When you, as the customer, use the True Company website, the following terms of use apply and are adhered to when you make a purchase of True Company products online. This includes the use of gift certificates and e-gift cards, plus payment with standard credit and/or debit card accounts, PayPal, or other fund transfer agencies. Your agreement to follow the Terms and Conditions set here, plus your adherence to these terms, are implied by your continued use of the website. When you place an order at True Company’s online e-commerce website via your computer, e-reader, tablet, mobile, or any other device that effectively accesses online services, you automatically accept and are bound by these Terms of Use. The True Company website is designed for the convenience and service of our customers.
NOTE: PLEASE BE AWARE THAT THIS AGREEMENT CONTAINS AN ARBITRATION REQUIREMENT AND WAIVER OF THE RIGHT TO BRING CLASS ACTIONS.
YOUR USE OF THE WEBSITE CONSTITUTES YOUR AGREEMENT TO FOLLOW AND BE BOUND BY THE AGREEMENT. TRUE COMPANY RESERVES THE RIGHT TO UPDATE OR MODIFY THIS AGREEMENT AT ANY TIME WITHOUT PRIOR NOTICE. WE ENCOURAGE YOU TO REVIEW THE AGREEMENT REGULARLY WHEN VISITING THE WEBSITE. PLEASE DO NOT USE THE WEBSITE IF YOU ARE NOT IN AGREEMENT WITH THESE TERMS.
If you have questions or concerns about any information, terms, or conditions included in this document or any aspect of ordering True Company teeth whitening or anti-aging cosmetic products, please contact us at support@true-company.com.
Billing and Order Acceptance
True Company will verify and accept orders prior to shipping, and information for the purpose of billing must be provided truthfully and accurately. If order information provided by the customer proves to be untruthful or inaccurate, it constitutes a breach of the Terms of Use, and True Company reserves the right to cancel the order. Additionally, True Company reserves the right to request additional information from the customer to validate billing information and identity prior to order acceptance.
Orders may be canceled or refused by True Company for any reason at any time. These can include inventory shortages, errors in pricing information, or issues pertaining to fraud prevention or credit card irregularities. A credit in the amount of the sale will be issued for any purchase if the order is canceled by True Company once the credit card or other payment method has been charged. You will be contacted if any part of your order or all of your order is subject to cancellation, and you will also be contacted for additional information needed for order acceptance. True Company reserves the right to request pre-authorization for orders should the company feel it necessary. Pre-authorization costs will not be billed to the customer, but credit card issuers may hold these cost amounts for a period determined by the issuer. This measure is taken to ensure that available card details are valid and that there are sufficient funds to cover the cost of the purchases made from True Company.
When your purchase is confirmed at the conclusion of the checkout process, confirmation constitutes your agreement and acceptance of the terms of payment for the products purchased. Your account will not be charged until your order has been shipped unless you are paying with a gift card, certificate, e-gift card, PayPal, or credit card. Should you need to modify an order placed with funds through PayPal, you are required to contact us at support@true-company.com, cancel the existing order, and place a new order.
True Company reserves the right to limit the number of items purchased per person, per email address, per home address, or per IP address at any time at the sole discretion of the company. Customers are notified when the company takes this type of action.
True Company is not responsible for the inaccurate display of color or product hues on private customer computer monitors. The company makes every effort to accurately display all aspects of its products, including color and detail.
True Company reserves the right to cancel orders or refuse sales at their company’s discretion for reasons that can include, but are not limited to:
- Billing Errors
- Payment or Shipping Details
Orders cannot be shipped when erroneous information is provided by the customer, including, among other details:
- False or incorrect credit or debit card numbers
- Incorrect expiration dates for credit cards
- Errors in information for forms of payment other than credit or debit cards
- Insufficient or incorrect shipping details such as home address, zip code, or postal code
- Fraudulent information
Errors, Omissions, and Inaccurate Information
In rare cases, typographical errors occur in True Company website content that may affect the way our products are described, including the cost, special offers, promotional information, and availability. True Company reserves the right to change information on our website at any time and at the company’s sole discretion to correct errors, change or update information, and/or cancel orders based on inaccurate information at any time without notifying the customer, even if the order has been placed.
Shipping Delays or Unavailable Merchandise
True Company orders that do not ship on schedule, are delayed at the point of origin or distribution center, are unavailable for any reason, or if there is an error on the website that leads to inaccuracies on the order, such as pricing, are subject to cancellation by the company. Customers will be notified when this happens.
Order Reshipping
True Company products sold online are not intended for resale but only for personal use. Resale for profit by any person or business of True Company products is strictly prohibited. Should True Company suspect orders that are destined for resale purposes, we reserve the right not to accept or to cancel those orders. Suspicion of the intention of resale includes large quantities, frequent orders, orders by dealers or resellers, or the use of freight forwarding. These orders may be canceled at True Company’s sole discretion, and the company reserves the right to cancel all subsequent customer orders. As part of this agreement, the definition of “resale” is “the purchasing or intention to purchase any True Company product for the purpose of engaging in a commercial sale of that same product to a third party.”
History of Previous Fraudulent Orders
True Company reserves the right to refuse orders for company products if fraudulent activity is suspected and may refuse to process subsequent orders from customers with previous fraudulent order history or previous credit card disputes. If your order is rejected, you will be notified at the email address provided. You will be given the opportunity to re-submit orders once the information in the order is validated. Customers are asked to respond within seven (7) days, or the order may be canceled.
Payment Policy
True Company products included in our website gallery are available while supplies last. Prices listed are quoted in US dollars and are valid only on the US mainland. True Company reserves the right to change, correct, or update information on the website at our discretion and is not liable for inaccurate or omitted information. Prices and product availability are subject to change without notice. If pricing is incorrect, we reserve the right to refuse or cancel orders placed for those products listed incorrectly. Acceptable forms of payment include Visa, MasterCard, Discover, American Express, and PayPal.
Gift cards can be obtained by contacting us at support@true-company.com and redeemed online when purchasing from True Company’s website.
Some states also require True Company to collect sales tax on shipping charges for orders delivered to: CO, CT, DC, FL, GA, HI, IL, IN, KS, KY, MI, MN, MO, NE, NC, NJ, NM, NY, OH, PA, RI, SC, TN, TX, WA, WI.
Promotional Codes
True Company regularly offers promotional opportunities to clients through emails and advertisements. Many of these promotions include a code to redeem them on our website. By signing up, you agree that abuse or misuse of promotional code offers and other discounts may result in order cancellation. In the interest of fair redemption of promotions to our clients, we may make only one code per person, per household, per email, per IP address, or per order available at any time for any reason. Promotional codes may expire or be discontinued at any time without notice. It is strictly forbidden for promotional codes to be copied, sold, or shared. They may not be redeemed for cash and are subject to cancellation or change at any time for any reason.